At Build Your Brain, we value your time and commitment to personal growth. To ensure fairness and clarity, we’ve established the following refund and cancellation guidelines:
 
1. No Refunds After Services Are Rendered
Once a counselling or coaching session has been completed, no refunds will be issued. This includes in-person, virtual, or phone sessions. We encourage clients to communicate openly before their scheduled time to ensure the session meets their needs.

2. Cancellation Notice
To receive a full refund for a prepaid session, cancellations must be made at least 7 calendar days prior to the scheduled appointment. Cancellations made within this window will be refunded in full to the original payment method.

3. Late Cancellations & No-Shows

• Cancellations made less than 7 days before the appointment are non-refundable.

• Missed appointments without prior notice are also non-refundable.
   

4. Rescheduling
We understand that life happens. If you need to reschedule, please do so at least 7 days in advance. We’ll do our best to accommodate your new preferred time.

5. Exceptions
Refunds or rescheduling outside these terms may be considered in cases of medical emergencies or other extenuating circumstances, at the discretion of Build Your Brain.